Reactive Services

Reactive IT service works just like it sounds: when something isn’t working you contact support to help resolve the issue.

10hrs of Limited Help Desk Support 9-5 Mon - Fri
Discounted Onsite Support Rates
Guaranteed Response AND Resolution SLAs 3- 5hr
Server and PC Management
Security Assurance with Scanning and Anti-Virus ( Virus monitoring must be purchased)
Proactive Network Monitoring for Server
Alerts and Notification for Servers
Automated Updates to PCs and Servers
Monthly Infrastructure and service reports
Quarterly Business Planning Report
Customer Portal
Network Diagram and Scanning

Align Business Needs & IT Services

We go beyond basic back-end support to assess your current state and provide recommendations on how to leverage the right people, processes and technology to improve the quality and consistency of IT services so you get the most value out of your IT investment.

Time-Tested Proven Methodologies

My24x7support partners with you to develop a strategic roadmap that adapts to the changing conditions within your business environment. We create programs that are predictable, manageable and aligned to your business goals.

Certified & Local Expertise

Backed by a team of local ITIL-certified subject matter experts, we ensure the highest level of service delivery. We provide end-to-end ITSM expertise, from strategy and design to transition and operations with a focus on continual service improvements.

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